The questions hotel teams
actually ask.

Most properties are live within 30 days — some in as little as two weeks. We handle the setup, design, content organization, and launch so your team doesn’t get tied up in the process. The only thing that slows it down is how quickly your property can hand over assets and approve the first draft.

Just your property details — amenities, services, hours, policies, and the local recommendations your team already shares with guests every day. If you have brand assets (logo, colors, fonts), send those too. If you don’t, we’ll match what’s on your website. Most of what we need already lives in a binder behind your front desk.

Four steps, no surprises:

Kickoff call — we walk through your property, your guests, and what your front desk hears most often.

Build — we design and structure your Compass on our side. You don’t need to be involved.

Review — we walk you through a working draft. You give feedback. We refine.

Launch — QR codes, NFC, or SMS link, however you want it deployed. Then we train your team.

You stay supported. We’re available for content updates, design tweaks, and ongoing training so your Compass always stays current and on-brand. You’re never on your own.

Yes. The demo call is a full walkthrough of a live Compass at a real hotel — not a slide deck. You’ll see exactly what your guests would see, and we’ll talk through what your version would look like. It’s 20 minutes, no pressure.

A one-time development fee plus a monthly hosting and service fee. We tailor pricing to property size, scope, and the level of customization you want — which is why we discuss it on the demo call, not on a website. You’ll get a number that fits your property, not a published rate card.

Because every property is different. A 60-room boutique and a 400-room downtown chain need different things, and quoting them the same way wouldn’t be honest. A 20-minute call gets you a real number based on your property, not a generic tier we made up to look good in a comparison chart.

No long-term lock-in. You can cancel with 30 days’ notice. We’d rather earn your renewal every month than hold you to a contract you’ve outgrown. Most properties stay because the front desk doesn’t want to give it back.

Yes. Management companies and brand portfolios get bundle pricing for 3-property and 5-property packages. The more properties under one relationship, the more flexible we can be on the structure. If you’re managing more than five, the conversation gets more bespoke — see the management company section below.

Hosting, security, ongoing support, design adjustments when your property evolves, and access to your editor accounts. Content updates you make yourself are unlimited and free. For larger redesigns or restructures, we handle them as part of the relationship — not as a separate billable.

They scan a QR code, tap an NFC sticker, or click an SMS link. No app. No login. No download. The Compass opens in their phone’s browser, instantly.

Yes — and they should. Send the link in pre-arrival messages or confirmation emails so guests arrive already informed. It’s one of the most underused moments in hospitality — the gap between booking and arrival.

Not at all. Compass GXP is built to support your team by handling the repetitive questions so they can focus on the moments that matter — VIPs, complaints, real service. The front desk should be the welcome, not the bottleneck.

Yes. Because Compass GXP runs in the browser, it inherits the accessibility tools built into the guest’s own phone — screen readers, font scaling, high-contrast modes. We design with WCAG color and contrast standards, and we’ll adjust anything that doesn’t work for your guests.

Your front desk still works. Compass GXP isn’t a replacement — it’s a relief valve for the 90% of guests who’d rather find the answer themselves. The handful who prefer to ask still get the same warm welcome they always did.

Yes. The link doesn’t expire. Guests use it before, during, and after their stay — checking transit options on the way to the airport, sharing a restaurant recommendation with a friend, or finding their way back for a return visit.

Your team does — and it’s easy. Each property gets up to three editor accounts. Log in, edit text or images, hit publish. Changes go live instantly. If you can edit a document, you can manage your Compass.

About 30 minutes for editors — and that’s being generous. Front desk staff don’t need any training at all. They just need to know what the QR code is and where to point guests if they ask. We provide a one-page rundown for shift handovers.

That’s actually one of the best reasons to use Compass GXP. The institutional knowledge stays with the property, not with whoever was at the desk last shift. New hires get up to speed in days instead of weeks because the answers are already documented.

In our experience, the front desk becomes the biggest fan within a week. The repetitive calls drop. The walk-ups for Wi-Fi passwords stop. Your team gets their shift back. The objection we hear before launch — “will guests actually use this?” — disappears the first time a guest finds the answer themselves at 11pm on a Sunday.

When a guest taps “Message” inside the Compass, their phone’s native messaging app opens with a prewritten conversation starter already filled in. They send. Your front desk replies on the same number you already use. No new inbox to manage. No new platform to log into.

Completely. Your logo, your colors, your fonts, your tone of voice, your photography. It looks and feels like an extension of your property — not a third-party app sitting on top of it.

Yes. You can publish under a custom subdomain — like guide.yourhotel.com — or use a Compass-hosted link. Multi-language support is also available for properties with international guests.

Anything your guests might ask for — Wi-Fi, dining, amenities, hours, policies, room details, local attractions, transportation, in-room dining menus, and more. You can also link out to PDFs, partner sites, or restaurant menus from inside the guide.

Yes. We can structure your Compass so suites, club-level rooms, or specific buildings see tailored content — different IRD menus, different amenities, different welcome notes. One Compass, many guest realities.

You do — because nobody knows your neighborhood like your team does. We organize and design what you give us. If you don’t have it written down yet, we’ll help you draft it based on the conversations your front desk is already having.

No new software, no integrations, no IT setup. Compass GXP works on its own and links out to the messaging tools your front desk already uses — SMS, WhatsApp, or platforms like Kipsu, ALICE, Whistle, Zingle, Canary, and Revinate Ivy.

It doesn’t need to. Compass GXP lives alongside your stack rather than inside it. That’s intentional — it means we can launch in 30 days without touching your operations, your IT roadmap, or your existing vendor relationships. If a deeper integration ever becomes useful, we’ll talk through it.

Yes. The QR code or NFC tag can be printed on key card sleeves, room signage, welcome cards, or anything else a guest already touches at check-in. It rides on top of what you already have — no new hardware required.

Every modern smartphone — iPhone, Android, anything that runs a browser made in the last several years. It also works on tablets and laptops, which matters for guests who plan from a hotel room desktop or a partner’s phone.

Hosting is enterprise-grade with monitoring and redundancy. In the rare event of an outage, we’re notified before your front desk is. Your team can still do everything they did yesterday — Compass GXP is a relief valve, not a single point of failure.

No. Guests don’t sign in, don’t create accounts, and don’t hand over an email address to use Compass GXP. They scan, tap, or click — and the guide opens. The friction-free part is also the privacy-respecting part.

Anonymous, aggregate usage data — which categories guests tap most, what times of day the Compass gets the most use, which content rises to the top. Useful enough to improve the guide. Not enough to identify a guest. No names, no emails, no booking data unless you specifically ask us to track something.

Yes. When a guest messages your front desk, the conversation goes through your existing messaging channel — SMS, WhatsApp, or whichever platform you’re already using. Compass GXP doesn’t store, read, or sit in the middle of those conversations. We’re a launchpad, not an inbox.

Hosted on enterprise-grade infrastructure with HTTPS by default, encrypted at rest, and behind authentication for editor accounts. No payments, no card data, no PII flow through Compass — which keeps the surface area small and the security model simple.

Yes. Because we don’t collect personal guest data by default, compliance is straightforward. If your property operates in a jurisdiction with specific notice or consent requirements, we’ll add the appropriate language to your Compass during setup.

Each property gets its own Compass — fully branded to that flag or independent identity — but the relationship runs through one point of contact at the management company. One contract, one invoice, one team to call. Bundle pricing applies for 3- and 5-property packages, and we tailor the structure for larger portfolios.

Absolutely. Each property’s Compass is its own product — unique branding, unique local content, unique policies. The shared piece is the relationship and the pricing, not the look or feel of the guides themselves.

Yes — and it’s often the right way to do it. Start with the property where the front desk feels the squeeze the most. Prove the value over a quarter. Then we roll the rest of the portfolio at a pace that fits your operations, not on a timeline that overwhelms your teams.

Whichever you prefer. Some management companies want everything centralized through one corporate editor. Others give each property its three editor seats and let GMs run their own. We’ll set up the access model that matches how you actually operate.

Yes. We’re already running across multiple Boston properties — independents, branded flags, and management portfolios. We’re happy to connect you with a GM or ownership-side contact who can speak to the experience directly. Ask on the call.