Independent and boutique hotels don't operate by someone else's playbook — and your guest experience shouldn't either. A fully branded digital guide that captures everything your team knows and puts it in your guest's hand. Your colors, your tone, your recommendations. No app required.
Independents and boutiques were the first to feel the staffing shift — and the first to figure out how to keep the experience intact without adding headcount. The answer isn't another piece of software. It's a better way to put what your team already knows directly in the guest's hand.
“Half my shift used to be the same six questions in different uniforms. Now my team can actually be present with guests.”
Fewer hands, same expectations. The shift left isn't coming back — your guest experience can't wait for it.
No more “ask the night manager.” Your team's recommendations live in one place — every shift, every guest.
One place that's always current. Updates go live instantly. The binder doesn't disagree with the website.
You don't have a corporate brand standards committee or a six-month tech approval cycle. Compass GXP is built for properties that decide quickly and execute with care.
Your colors. Your fonts. Your photography. Your voice. Compass feels like a natural extension of your property, not a third-party plug-in. Boutiques don't get one-size-fits-all — and neither do you.
No procurement gauntlet, no committee. We talk, you decide, we build. Most independents go from first call to launched guide in under a month. Some hit two weeks.
No app for guests to download. No new software for your team to learn. No IT setup. Compass connects to the SMS or WhatsApp tool you already use — and your team edits content like a document.
You provide the property knowledge. We handle the rest. Most independent and boutique properties are live within a month — some hit two weeks.
Property details, amenities, local recommendations, brand assets. One conversation, one shared folder, one clear handoff. We do the heavy lifting from there.
Compass Tech Labs designs and structures your guide end-to-end. You review, give notes, approve. Three editor accounts go to your team for ongoing updates.
QR codes in-room, NFC at the desk, SMS link at booking confirmation. Guests scan and they're in. Your team answers fewer questions starting day one.
“I built Compass because I was the one fielding the same six questions every shift. Independents and boutiques are where this product makes the most sense — your team is small, your standards are high, and the experience has to feel like yours. Not like a vendor's.”
That's the whole point. Every Compass is built fully to your brand — colors, fonts, photography, tone of voice, even custom subdomain (e.g., guide.yourhotel.com). It feels like your property, because it is your property.
You get up to three editor accounts for your team. If you can edit a document, you can update your Compass. Changes go live instantly — no IT tickets, no waiting on a developer. For design-level changes, we handle it.
No. Compass is a one-time setup fee plus a monthly hosting and service fee. Cancel with 30 days' notice — no annual contract, no penalty. We earn your business each month.
The binder works — until it doesn't. The page rips, the recommendation closes, the new policy isn't reflected. Compass is the binder that updates instantly, lives on every guest's phone, and never disappears when a guest takes it home. Same idea. Better delivery.
Twenty minutes. We walk you through a live Compass for a property like yours, talk through what your guide would look like, and answer pricing questions. No slides for the sake of slides. It's a conversation between operators.
See your own property in a Compass GXP guide on a 15-minute demo. No long setup, no commitment — just a real walk-through with the founder, built around your operational reality.