Features — Compass GXP

This is some text inside of a div block.

Built around the questions your team answers every shift.

Each capability solves something specific — not a generic platform feature, but the actual moments where guests get stuck and your team gets pulled away. Here’s what each one does, and what’s in the box.

01 / Access

Three ways in. None of them an app.

Guests open Compass the way that fits the moment — a QR code in the room, an NFC tap at check-in, or an SMS link in a pre-arrival message. It opens in their browser, instantly. No download, no login, no account creation.

QR codes— printed for rooms, key cards, lobby signage, elevator wraps
NFC tap— stickers and tags placed wherever guests need them
SMS link— sent via pre-arrival, confirmation email, or the front desk
Direct URL— share by email, in your booking confirmation, or anywhere else

02 / Content

A directory, not a brochure.

Every category your front desk gets asked about, in one place. Tap once to find what you need — Wi-Fi, checkout, pool hours, breakfast, the closest coffee shop. Designed like a remote control for your property, not a marketing landing page.

13 standard categories— Wi-Fi, amenities, dining, transport, room details, IRD, and more
Custom categories— add anything specific to your property
Local recommendations— your team’s go-to dining picks and neighborhood spots
Maps integration— directions powered by Google Maps

03 / Messaging

A direct line — using what you already use.

When a guest needs something the guide doesn’t cover, they tap a button and a message opens in their phone — pre-addressed to your front desk, in the exact channel you already work in. SMS, WhatsApp, or platforms like Kipsu, ALICE, and Whistle. No new inbox for your team.

Routes to your existing tools— SMS, WhatsApp, Kipsu, ALICE, Whistle, and more
Pre-addressed to your front desk— no fumbling for the right number
Pre-written templates— common requests load with a starter message
No new software for staff— replies happen where they already are

04 / Updates

Your team edits. Changes go live instantly.

Up to three editor accounts per property. Log in, change text or images, hit publish — done. If your team can edit a document, they can manage their Compass. For design changes or new sections, we’re always one message away.

3 editor accounts per property— shared between your team however you want
Instant publish— changes appear immediately, no version control
No training required— the editor uses patterns your team already knows
Design support included— new categories or layout changes? We handle them

05 / Brand

Looks like yours — because it is.

Your logo. Your colors. Your fonts. Your tone of voice. Compass GXP feels like an extension of your hotel, not a third-party app sitting on top of it. Live on a custom subdomain — like guide.yourhotel.com — so it reads as native, not branded software.

Full brand customization— logo, palette, typography, voice, imagery
Custom subdomain— guide.yourhotel.com or any structure you want
Photography and copy support— we’ll match your existing site or build fresh
Multi-property consistency— for management groups, brand standards across the portfolio

What’s inside

Every category your team answers questions about.

Compass GXP comes with thirteen standard categories — built from years of front desk patterns across the hotels we work with. Add, remove, or rename anything. Custom categories live alongside the defaults.

Wi-Fi

Network name, password, connection instructions, public area networks.

Amenities

Pool, gym, spa, business center, lounge — what you have, hours, access.

Room Details

In-room features, how-to instructions, climate control, TV, and more.

Local Dining

Curated restaurant recommendations from your team — the spots they’d send a friend.

Local Activities

Nearby attractions, neighborhood walks, things to do, current events.

Directions

Maps integration, transit options, walking routes, parking guidance.

Hours

Operating hours for every facility — pool, gym, breakfast, restaurants.

Check Out

Express checkout, late checkout requests, luggage storage, billing.

IRD Menu

In-room dining menu, hours, ordering — links direct to your existing system.

Rules & Policies

Quiet hours, pet policy, smoking, pool rules — the things that come up.

Essentials

The five things every guest asks about, surfaced first — your call to define.

Transportation

Airport transfers, rideshare, parking, transit — with directions where useful.

Guest Requests

Direct messaging to housekeeping, the front desk, or any other team.

Custom

Anything specific to your property — spa packages, weddings, a courtyard map.

“The categories aren’t a checklist. They’re the questions our front desks have answered ten thousand times — finally in the guest’s hand.”

13+Standard categories
plus unlimited custom

Honest scope

What it does. And what it doesn’t.

We’d rather tell you up front than waste your demo time. Compass GXP is a focused tool — not a hospitality operating system. If you need something we don’t do, we’ll say so on the call.

What’s in the box

It does this.

✓
Branded digital guideFully designed to match your property — logo, palette, voice, imagery.
✓
QR, NFC, and SMS accessAll three access methods included with every property.
✓
13 content categories + customAll standard categories plus unlimited custom sections.
✓
Routing to your messaging toolsSMS, WhatsApp, Kipsu, ALICE, Whistle — whatever you already use.
✓
3 editor accounts per propertySelf-managed content updates with instant publish.
✓
Custom subdomainHosted at guide.yourhotel.com or your preferred structure.
✓
Pre-arrival, in-stay, post-stay accessGuests can open the guide before, during, and after their visit.
✓
Ongoing design and content supportWe stay on call for updates, design tweaks, and new sections.

Outside the scope

It doesn’t do this.

—
Replace your PMSNo reservations, no folios, no room inventory. Your PMS keeps doing that.
—
Handle bookings or paymentsNot a booking engine. Not a payment processor. We don’t touch your revenue stack.
—
Replace your front desk teamIt absorbs the repetitive questions so your team can focus on real service.
—
Function as a mobile key or door lockUse your existing key system — Compass links to it where helpful, not replaces it.
—
Run as an installed appIt’s a web-based guide, not an iOS or Android app. By design — fewer barriers.
—
Operate as a guest CRM or loyalty platformNo guest profiles, no points, no marketing automation. Different tools, different jobs.
—
Require IT integration to launchNo API setup, no PMS integration, no IT ticket. It runs on its own.
—
Need a long-term contractCancel with 30 days notice. We earn the renewal each month.

We’d rather be the best digital guide your property has ever had than the tenth feature on a platform that does ten things poorly.

The basics

The plain facts. Nothing buried.

Access methods

QR · NFC · SMS

All three included on every property, every plan.

Editor accounts

3 per property

Shared between your team however you want.

Launch time

30 days typical

Two weeks minimum if you’re moving fast.

App download

None. Ever.

Web-based. Opens in any phone browser.

Messaging

Routes to your tools

SMS, WhatsApp, Kipsu, ALICE, Whistle, and more.

Content updates

Instant publish

Edit and go live — no version control or approvals.

Hosting

Custom subdomain

guide.yourhotel.com or any structure you’d like.

Contract

30-day notice

No long-term lock-in. Cancel any time.

A few things, done well.